System Upgrades!

We've upgraded our systems, as of Monday, February 25th!  We made a lot of changes, which we're very excited about!  We've compiled a list of frequently asked questions below.  If your question is still unanswered, please contact us!

 

 

What's new?


Online Banking

  • Completely upgraded interface
  • Simpler login process
  • Online Financial Management tools for budgeting and trends
  • Instant access to accounts after enrollment

 

Mobile Banking

  • Ability to enroll in Online Banking (without visiting the desktop site)
  • View eStatements
  • See check images
  • Access Online Financial Management tools
  • Debit Card controls

 

Statements

  • Updated look
  • eStatements accessible on Mobile Banking

 

Debit Cards

  • All new debit cards issued, with enhanced features
  • Ability to set your own PIN immediately
  • Instant issued cards available for lost, stolen, or damaged cards (printed in-branch)

 

 

Frequently Asked Questions


How do I activate my new Debit Card?

You will activate your Debit Card by calling (800) 631-3197.  It will ask for your full card number, the last four digits of your SSN, and your zip code.  Once you've activated your card, please stay on the line.  You will then be asked to set a PIN for your card; you old PIN did not carry over so you will need to setup a PIN for your new card.  You may use the same PIN as before, if you wish.

 

What do I use for my Debit Card PIN?

As mentioned in the previous answer, you will need to setup a PIN for your new card; your old PIN did not carry over.  Call (800) 631-3197 to set a PIN.

 

How do I access Bill Pay?

Because we really liked our Bill Pay product, we didn't change it.  However, you access it differently than before in Online Banking.  Once you're logged in on the computer, you'll choose Move Money in the top brown bar; select Payments.  From there, you'll see a condensed version of Bill Pay, which is meant to function as a "quick-access" for making payments.  To access the full Bill Pay site you're familiar with, you'll choose Manage Payments on the right-hand side of the screen; this will take you to the full Bill Pay site.

 

I can't see my check images; where did they go?

You should be able to see images for checks that were cashed AFTER our system upgrade on February 25th.  For checks that were cashed PRIOR to that date, you won't have access to those images until mid-April.  With our system upgrade, we're migrating an enormous amount of data and that just simply takes time.  Once that migration is complete, you'll be able to see those images.

 

Where are my past eStatements?

Your historical eStatements won't be accessible until mid-April.  We're migrating a large volume of data and those image files take more time to load.  If you need a copy of your statement in the meantime, please contact us!  We'll happily provide you with a copy at no charge.

 

I can't see one of my accounts in Online or Mobile Banking; what do I do?

If you're missing an account, don't fear!  We'll need to change a couple of settings on our end before you'll be able to see that account.  Please give us a call and we'll get that account added for you!

 

I connect my accounts to QuickBooks, Quicken, and/or Mint; how will the system upgrade impact me?

To learn more about the system upgrade's impact on these third-party programs, please follow this link: QuickBooks, Quicken, & Mint

 

 

Contact us!


If you have questions or concerns, please don't hesitate to contact us!  During this time, we'll have extended phone hours to serve you in the best way possible.  Furthermore, we're introducing a chat feature on our website, which will also be staffed during those extended hours!

 

Glenwood: (320) 634-5111  |  Villard: (320) 554-3021  |  Alexandria: (320) 763-0200

Extended Phone Hours

Friday, February 22nd

Saturday, February 23rd

Sunday, February 24th

Monday, February 25th

Tuesday, February 26th

Wednesday, February 27th

Thursday, February 28th

Friday, March 1st

Saturday, March 2nd

Sunday, March 3rd

 

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