Upgrades Coming Soon!

Towards the end of February, we're going through a "Core Conversion", which essentially means we're replacing many of our existing systems with new, cutting-edge technology!  We're rolling out the best of the best... because you're worth it! 

 

This conversion will take place over the weekend of February 22nd.  On Monday, February 25th, we'll be "live" on our new systems and will begin serving you from there!  In preparation for this conversion, you're going to receive different pieces of information beforehand; please be sure to read these communications, as they are very important!

 

We've compiled a lot of information below, for your review.  If you're still left with questions afterwards, please contact us!

 

We're doing everything we can to pave the way for a smooth transition; however, nothing is perfect.  We'll ask for a little patience and grace while we make this transition, as it's an adjustment for everyone.  Please know, this change is for YOU and we're confident you'll be happy with the end result!

 

 

What's new after Conversion?


Online Banking

  • Completely upgraded interface
  • Simpler login process
  • Online Financial Management tools for budgeting and trends
  • Enhanced alerts
  • Instant access to accounts after enrollment

 

Mobile Banking

  • Ability to enroll in Online Banking (without visiting the desktop site)
  • View eStatements
  • See check images
  • Access Online Financial Management tools
  • Debit Card controls

 

Statements

  • Updated look
  • eStatements accessible on Mobile Banking

 

Debit Cards

  • All new debit cards issued, with enhanced features
  • Ability to set your own PIN immediately
  • Instant issued cards available for lost, stolen, or damaged cards (printed in-branch)

 

 

Timeline of Events


What to expect BEFORE Conversion weekend:

Week of February 11

  • New Online/Mobile Banking password credentials arrive; you will use these credentials starting Monday, February 25th. Continue to use your current credentials until that time.
  • Download or print your historical data from Online Banking. On February 25th, transactions and images past 90 days will not be immediately available; it may take up to six weeks for these transactions to appear.

 

Week of February 18

  • New Debit and ATM Cards arrive; begin using them Monday, February 25th at 5:00am. Continue to use your current Debit Card until that time.
  • Download or print your historical data from Online Banking. On February 25th, transactions and images past 90 days will not be immediately available; it may take up to six weeks for these transactions to appear.

 

What to expect DURING Conversion weekend:

Thursday, February 21

  • Final statements will be printed and mailed; eStatements will be emailed.
  • Continue to use your current Debit/ATM Card for purchases and at ATM’s.
  • Online Banking, Mobile Banking, and Telephone Banking will enter inquiry-only mode at 3:30pm. You will be able to view balances and history, however, you will not be able to make transfers.

 

Friday, February 22

  • Any deposits made into your account will not be reflected in your balance until Monday.  If you make a deposit and need to access those funds with your Debit Card, you may contact the Bank to make those funds available.
  • Continue to use your current Debit/ATM Card for purchases and at ATM’s.
  • Online Banking, Mobile Banking, and Telephone Banking will remain in inquiry-only mode.

 

Saturday, February 23

  • Any deposits made into your account will not be reflected in your balance until Monday, similar to all Saturday postings.
  • Continue to use your current Debit/ATM Card for purchases and at ATM’s.
  • Online Banking, Mobile Banking, and Telephone Banking will remain in inquiry-only mode.

 

Sunday, February 24

  • Any deposits made into your account will not be reflected in your balance until Monday, similar to all Sunday postings.
  • Continue to use your current Debit/ATM Card for purchases and at ATM’s.
  • Online Banking, Mobile Banking, and Telephone Banking will remain in inquiry-only mode.

 

What to expect AFTER Conversion weekend:

Monday, February 25

  • Begin using your new Debit Card for any purchases or at ATM’s at 5:00am.
  • Destroy your old Debit Card. Update any automatic or recurring charges you were paying with your old Debit Card information
  • Login to Online Banking or Mobile Banking using the password credentials you received during the week of February 11th. If applicable, recreate any balance or transaction alerts for your accounts.

 

 

Frequently Asked Questions


What is "Conversion" and why are you doing it?

A Core Conversion means we're updating the platform our systems run on; we're upgrading in a big way!  The internal programs our staff use on an hourly basis are getting overhauled, and some of the products our customers use (like Online Banking, Mobile Banking, etc.) are getting modified or replaced too! 

 

A Conversion is a big project; one we've been working on behind the scenes for over a year!  We've dedicated a lot of time and resources to finding and implementing systems our customers will find relevant and useful.  As with any change, there will be some challenges but we know it'll be worth it in the end!

 

When is Conversion taking place?

Conversion will take place over the weekend of February 22nd.  During Conversion weekend, our systems will be updating and converting from old to new so there will be times where some of our products and services don't function as they normally do.  However, you WILL have access to your money throughout the entire transition!  You can continue to use your debit card at stores, online, and at ATM's, as you normally would.  You can also visit us at our branches during normal hours.  On Monday, February 25th, we'll be live on our new systems and will begin serving you from there!

 

How will I get logged into Online/Mobile Banking for the first time?

You'll be receiving a mailer that will contain your login credentials; hang onto that until you get logged in for the first time on Monday, February 25th.

 

Is Bill Pay changing?

We really like our current Bill Pay product so that's one of the few things that isn't changing!  The only difference is that it'll open within the same window as Online Banking, rather than opening a new tab like it does now.  Otherwise, all functionality will stay the same!

 

When will I start using my new Debit Card?

You'll receive your new debit card the week of February 18th.  At that time, you can activate your card, however, you won't be able to use it until 5:00am on Monday, February 25th; continue to use your old Debit Card until that time (do not discard it!).  After February 25th, be sure to update any automatic payments you have coming from that debit card; the card number, expiration date, and CVV code will change.

 

I connect my accounts to QuickBooks, Quicken, and/or Mint; how will the Conversion impact me?

To learn more about the Conversion's impact on these third-party programs, please follow this link: QuickBooks, Quicken, & Mint

 

 

Contact us!


If you have questions or concerns, please don't hesitate to contact us!  During this time, we'll have extended phone hours to serve you in the best way possible.  Furthermore, we're introducing a chat feature on our website, which will also be staffed during those extended hours!

 

Glenwood: (320) 634-5111  |  Villard: (320) 554-3021  |  Alexandria: (320) 763-0200

Extended Phone Hours

Friday, February 22nd

Saturday, February 23rd

Sunday, February 24th

Monday, February 25th

Tuesday, February 26th

Wednesday, February 27th

Thursday, February 28th

Friday, March 1st

Saturday, March 2nd

Sunday, March 3rd

 

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